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prim15921:How toload an incremental license

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Solution ID: prim15921
How to load an incremental license
Status: Reviewed
Version(s): 3.5, 3.5.1, 4.0, 4.1, 5.0, 6.0, 6.1, 6.2



Problem: How to load an incremental license
Problem: How to apply an incremental license file
Problem: How to apply a product license and/or an incremental license file.
Fix: To see if the license file is an Incremental license file, open the license.txt file in MS Notepad to view a readable summary. The License File Type will show “Incremental License” eg. :

// COMPANY NAME
// US
// Serial number: ########
// Licensed for Release(s): INCR
// License issued for :- Primavera
// License File Type :- Incremental License
// Database Vendor :- NONE
// Licensed Issued to :- Customer
// Project Management NU(0), CU(1)
// Portfolio Analysis NU(0), CU(1)
// Timesheets NU(0), CU(0)
// myPrimavera Portfolios NU(0), CU(0)
// myPrimavera Projects NU(0), CU(0)
// myPrimavera Resources NU(0), CU(0)
// Methodology Management NU(1), CU(0)
// Contractor NU(0), CU(0)
// ContractorMaxDomains(0), MaxTasksPerDomain(0)
// Integration API NU(0), CU(0)


Note: To load the incremental license file the product license file must be loaded first. The following procedure is the same for either type file.


After the product license has been loaded, incremental licenses are loaded to bump up the license counts accordingly. 


1. Go to Start, Programs, Primavera, Help and Utilities, DBConfig. 


2. Click Next to get started, then choose Administrative tasks.  Click Next.


3. Choose Configure Database license and click Next. 


4. Select which database connection to use. 


5. Accept the default administrative username and password of privuser (unless you have changed the default settings). 


6. Select the “OPEN” button. Browse to the location of the file, highlight the file and click the “Open” button. 


7. After receiving the license summary, choose Finish.


After you are done with the procedure, please check the license summary within the client application and confirm that the incremental quantities were added to the original license file quantities (Open the application and select Help, About Primavera and review the Contact tab or System tab). If there are any problems, please contact Primavera Support.


prim16084:What will happens to the license when upgrading from an older version of Primavera to a new version?

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Solution ID: prim16084
What will happens to the license when upgrading from an older version of Primavera to a new version?
Status: Reviewed
Version(s): 5.0, 6.0, 6.1, 6.2, 6.2.1, 7.0



Problem: What will happen to my license when I upgrade from an older version of Enterprise to a new version?
Fix: When upgrading to a newer version of an Enterprise product, the license will remain intact within your database.  Although you will be uninstalling and reinstalling the client components, the database will be upgraded to the version of the new software, leaving the license and users intact within the database

prim16163:Warning: “Current license file is not valid for this version. Please contact your supervisor.”

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Solution ID: prim16163
Warning: "Current license file is not valid for this version. Please contact your supervisor."
Status: Reviewed
Version(s): 3.5.1, 3.5.2, 4.0, 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1



Problem: Warning: “Current license file is not valid for this version. Please contact your supervisor.” when attempting to log into a new database.

Cause: Application data was not loaded into the new database.
Cause: A possible cause for this error is the use of a create script to create the database.

NOTE:  Using a create script, only creates the database tables and structure.  The application data must be loaded into the tables separately.  This can only be done using the configasst.exe utility.

Fix: This error may also be encountered after an improperly refreshed database. Run schema validation against database to ensure all database objects are in place.
Fix:  

For InterBase users: replace the pmdb.gdb with the sample PMDB.gdb file from the ‘Documentation’ CD.


For MS SQL, MSDE, or Oracle database users follow the procedure listed below.


Use Configasst.exe to load application data into the new database.  This utility is found on the main installation CD in the Database/Install folder.


NOTE:  Loading application data will overwrite any existing application data in the database.


1.  Choose to Create a new Primavera Database



2.  Select Database Type. 


NOTE:  On this screen you can also choose to install sample data.  If you do not want sample data, uncheck the “Include sample project data” option.



3.  Select the Application Database



4.  Select ”Load application data only”. 


NOTE:  On this screen you can also load the license into the database in the same step.  If you choose not to load the licence at this time you will need to run the dbConfig wizard at a later stage to load the licence. It is recommended to load the licence at this stage.



5.  Log on as Privileged User.  Enter your privileged database login username and password.  Enter the Oracle connect string for Oracle instance.



6.  Follow through the rest of the wizard.

prim16473:Contractor License Key doesn’t work. Note: Already registered from the same machine.

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Solution ID: prim16473
Contractor License Key doesn’t work.

Note:  Already registered from the same machine.

Status: Reviewed
Version(s): 4.1



Problem: Contractor License Key doesn’t work.

Note:  Already registered from the same machine.

Cause: Email gateway corrupts license key file upon receipt.
Fix: License key file needs to be sent to a different email address, e.g. an internet email address, to avoid it being sent through the email gateway.

prim16820:Errors when launching Schedule Analyzer version 4.1

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Solution ID: prim16820
Errors when launching Schedule Analyzer version 4.1
Status: Reviewed
Version(s): 4.1



Fact: The application and database versions do not match.
Fact: You are not allowed to run the Integration API as a named user license has not been assigned to you.
Problem:

When launching Schedule Analyzer from within Project Management, you may received one of the following errors:


1.  


     The application and database versions do not match.


2.  ERROR MESSAGE:  Could not find the main class.  Program will exit


3.  


An application event has been intercepted. Please note the event code for reference Event Code FF90A8FE


Clicking on the More button reveals the following information:


com.primavera.ServerException: You are not allowed to run the Integration API as a named user license has not been assigned to you. Please contact your administrator. com.primavera.integration.server.ServerFacade.login(ServerFacade.java) com.primavera.integration.client.LocalSession.login(LocalSession.java) sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) java.lang.reflect.Method.invoke(Unknown Source) com.primavera.integration.client.Session.login(Session.java) com.primavera.integration.app.schedcomp.a.a(ApplicationContext.java) com.primavera.integration.app.schedcomp.gui.z.byte(LoginDlg.java) com.primavera.integration.app.schedcomp.gui.z.access$000(LoginDlg.java) com.primavera.integration.app.schedcomp.gui.z$a.actionPerformed(LoginDlg.java) javax.swing.AbstractButton.fireActionPerformed(Unknown Source) javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(Unknown Source) javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source) javax.swing.DefaultButtonModel.setPressed(Unknown Source) javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source) java.awt.AWTEventMulticaster.mouseReleased(Unknown Source) java.awt.Component.processMouseEvent(Unknown Source) java.awt.Component.processEvent(Unknown Source) java.awt.Container.processEvent(Unknown Source) java.awt.Component.dispatchEventImpl(Unknown Source) java.awt.Container.dispatchEventImpl(Unknown Source) java.awt.Component.dispatchEvent(Unknown Source) java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source) java.awt.LightweightDispatcher.processMouseEvent(Unknown Source) java.awt.LightweightDispatcher.dispatchEvent(Unknown Source) java.awt.Container.dispatchEventImpl(Unknown Source) java.awt.Window.dispatchEventImpl(Unknown Source) java.awt.Component.dispatchEvent(Unknown Source) java.awt.EventQueue.dispatchEvent(Unknown Source) java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source) java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) java.awt.EventDispatchThread.pumpEvents(Unknown Source) java.awt.EventDispatchThread.pumpEvents(Unknown Source) java.awt.EventDispatchThread.run(Unknown Source)

Cause: Schedule Analyzer had/has an unsupported version of Java
Fix: Install Java 1.4.2_01 or above (visit Sun’s website http://java.sun.com to download)

Once this is installed open the registry by running REGEDIT from Start | RUN


Scroll down to Hkey_Current_User\Software\Primavera\Shared\External Applications\Schedule Analyzer and modify the Application key in the right window to point to the new javaw.exe file. By default this should read C:\Program Files\Java\j2re1.4.2_01\bin\javaw.exe

prim17057:Error: “Can not load license file, SERIAL NUMBER MISMATCH.” when loading a license file

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Solution ID: prim17057
Error: "Can not load license file, SERIAL NUMBER MISMATCH." when loading a license file
Status: Reviewed
Version(s): 3.x, 4.0, 4.1



Problem: Error:  “Can not load license file, SERIAL NUMBER MISMATCH.” when loading a license file
Fix: When loading an incremental license file, the serial number in the license file and the serial number in the database must match.

Please contact your Sales Representative to correct this problem.

prim17339:What does NU and CU mean in the license file

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Solution ID: prim17339
What does NU and CU mean in the license file
Status: Reviewed
Version(s): 5.0, 6.0, 6.1, 6.2



Problem: What does NU and CU mean in the license file
Fix: // Project Management NU(3), CU(0), No Expiration Date
// Portfolio Analysis NU(3), CU(0), No Expiration Date
// Timesheets NU(3), CU(0), No Expiration Date

NU(x) means that there are x named users available.


CU(y) means that there are y  concurrent user licenses.

prim17788:Error connecting to SDK: PMSDK_E_BAD_LOGON: username/password or license invalid

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Solution ID: prim17788
Error connecting to SDK: PMSDK_E_BAD_LOGON: username/password or license invalid
Status: Reviewed
Version(s): 3.x, 4.0, 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1



Problem:

Error connecting to the SDK:



Run-time error ‘-2147467259(80004005)’:


[ATI][OpenRDA ODBC] RDA error: Resource not available ?Connect error


da=PMSDK;Driver=PMSDK;engine=PM;lf=C:\temp\PMSDK.LOG;lo=terse;pg=1;pp=pubuser;pu=pubuser;.


Error returned from engine: Logon failed: invalid user <user>


VDB.Connect; hResult=0×80040011 (PMSDK_E_BAD_LOGON: username/password or license invalid); EOleSysError=SDK failed to logon to driver


Cause: Occurs when trying to login to the SDK with a username/password that does not exist in Project Manager/Project Management.

For example, using pubuser or privuser to login to the SDK will cause this error.

Fix:  Use a Project Manager/Project Management username and password to log into the SDK.

prim17997:How to configure LDAP using ‘MS Active Directory’ for Non-US installations.

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Solution ID: prim17997
How to configure LDAP using ‘MS Active Directory’ for Non-US installations.
Status: Reviewed
Version(s): 3.5, 3.5.1, 4.0, 4.0, 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1



Problem: How to configure LDAP using ‘MS Active Directory’ for Non-US installations.
Problem: Names can be imported into Project Manager/Project Management but can not be used for LDAP authentication by the Client server tools, Primavision/myPrimavera or Timesheets
Problem: After importing the windows users in to the database, Project Manager would not recognize the password, unless you switched the mode LDAP mode back to NATIVE.
Fix:

1.    First, install LDAP as described in the Administrator’s Guide. This will allow you to import the names and passwords into the Project Manager database.
2.    Run the
LDAPCfgWiz.exe again and switch the mode back to “NATIVE”.
3.    Login to Project Manager and pick one of the newly imported users and assign the user access to Project Manager / Management by selecting Admin, Users
   

      
       Note: Select named or Concurrent as appropriate for your license agreement.



4.    Please run the following command from a command prompt on the Active Directory Server machine:
           
LDIFDE -m -f <logfile>
       where the <
logfile> is the name and path to store the output of this command.

       e.g.   
LDIFDE -m -f c:\ldap\ldap_out.log
       

5.    Once complete, open the logfile.
6.    Within the file, locate the same exact user described on a
dn line.  Copy the entry for the ‘member’ line – emboldened below:

       Example section:
   
    dn: CN=Administrators,CN=Bulletin,DC=cslabuk,DC=com
       changetype: modify
       add: member
       member:
CN=Administrator,CN=Users,DC=cslabuk,DC=com

7.    Run the LDAPCfgWiz.exe application again:
      


      


8.    Change the mode back to LDAP:
      


9.    Choose to ‘modify’ the configuration:
      


10.   Access the optional individual section:
       


11.   The ‘Login’ screen will appear as shown below:
       


12.    Within the optional ‘Login’ screen enter the entry copied from the ‘member’ entry from step 6; and the corresponding ‘password’ for that user:
        

    
    
13.   Test the connection:
         


14.     The following confirmation message should be displayed:
         


15. Once this has been confirmed hit ‘OK’ and continue to complete the wizard.


NOTE: When searching for and importing users, the machine running the LDAPCfgWiz.exe MUST be joined to the same domain as the LDAP server.

prim18777:What is Project Link?

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Solution ID: prim18777
What is Project Link?
Status: Reviewed
Version(s): 4.0, 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1, 7.0



Problem: What is Project Link?
Problem: How to access Project Link?
Fix:

Overview


The Microsoft Project Plugin allows users to use Microsoft Project (MSP) as their daily tool to status projectsand at the same time allow the data to appear in project manager.It also allows them to use the resource pool from project manager.Project Manager users can see but not make changes to projects managed in MSP.


For installation instructions, please see:


Solution PRIM20373:  How to install Project Link


Details:


The project toolbar will be added to MSP and contains options to Open from Primavera, Save to Primavera and Access Resources from primavera.Users will also be able to logout and set some options.Here is a screen shot of the new toolbar.



When first accessing the Enterprise database the user will be prompted to login to Project Manager:



When selecting Open from Primavera users will see only MSP managed projects they have access to.



When saving to primavera, if the project is new,the user will choose an EPS to save the project under.A template can be selected containing the import options the user wishes to use.We will not honor the Activity/Task ID settings, schedule after import, export notebooks. When saving an existing project, the EPS node will be grayed out.




Restrictions:


Projects must be saved locally in MPP format before sending to primavera, and if the project is open in PM, we cannot save the project.The user must have rights to import global data and must have rights to the EPS Node the project is under.Only one user can check-in/check-out a project at a time.Most items will be read only in Project Manager.  WPs/Docs and Codes are the only items that can be changed in Project Manager.


Project Management


A new flag visible in the projects view displays whether a project is PM managed or MSP managed.You can change from MSP to PM managed but can never go back.For MSP managed projects the MPP file is stored as blob in DB.It uses the work location (where the project was saved to locally), the Project ID and the Project GUID to match projects when saving changes.


When checking out a project, the user and date are stored.When saving MSP managed projects we will use the MSP task ids as the Activity ID in Project Manager so that we can match the following activity level items: Global Activity codes, activity WPs & Docs, Project Codes, and Project WPS and Docs.These assignments will not be removed during the save.WBS will be matched on WBS Code and Parent WBS


Security


Privileges needed to access MSP Managed project in PM:


Global:Edit Global Activity Codes, Edit Project and Resource Codes


Project:Edit project details except financials, edit project work products and docs, edit project WBS except financials, add/edit project activities except relationships, edit project activity codes, edit EPS except financials (to edit WP and Docs at WBS level)


Privileges needed to import/ check in MSP managed project via the plug-in:


Global:Import Global Information


Project:Create project within EPS, Checkin/Checkout project


Privileges needed to open an MSP managed project via the plug-in:


Global and project: View Only


Privileges needed to add Resources via the plug-in: Global:Edit Resources


Only Admin superusers/project superusers can change from MSP to PM managed.
Fix: Version 5.0:
All users listed in Project Management who have access to any module can use Project Link.

Version 4.1:
To use Project Link, there must be a Team Member license assigned in Admin/Users/Licensing tab within Project Manager (as shown below).



To find out if there is a license for Team Member, go to Help/About/System in Project Manager and scroll down to the “License” section.  You must have a “Timesheet Entry” license.  This will enable you to select “Team Member” in the Licensing tab within Project Manager. 


Ex:  Timesheet Entry NU(10), CU(0), No Expiration Date


If there is not a license for Team Member (Timesheet Entry) the following error will be displayed:  “Team Member – Total Named Uses exceed Licensed maximum users.”


prim19371:Error 429: “You do not have the appropriate license to use this functionality.” on Windows XP.

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Solution ID: prim19371
Error 429: "You do not have the appropriate license to use this functionality." on Windows XP.
Status: Reviewed
Version(s): 3.0, 3.0a, 3.0b, 3.0c



Fact: I cannot use the KickStart Wizard. I get an Error 429: “You do not have the appropriate license to use this functionality.”
Fact: Windows XP
Problem: Error 429: “You do not have the appropriate license to use this functionality.” on Windows XP.
Cause: The Ganttocx.ocx file is not Registered with Windows.
Fix: Typically a reboot will get this file properly registered.
Fix: If after a reboot the error persists, you can manually register this file. First make sure the file exists on the PC by searching for it.


1) Go to Start, Run

2) Type “Regsvr32 GanttOCX.ocx” (no quotes)

3) Press the Enter Key


A message should be returned that GanttOCX.ocx has been successfully registered.

prim19371:Error 429: “You do not have the appropriate license to use this functionality.” on Windows XP.

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Solution ID: prim19371
Error 429: "You do not have the appropriate license to use this functionality." on Windows XP.
Status: Reviewed
Version(s): 3.0, 3.0a, 3.0b, 3.0c



Fact: I cannot use the KickStart Wizard. I get an Error 429: “You do not have the appropriate license to use this functionality.”
Fact: Windows XP
Problem: Error 429: “You do not have the appropriate license to use this functionality.” on Windows XP.
Cause: The Ganttocx.ocx file is not Registered with Windows.
Fix: Typically a reboot will get this file properly registered.
Fix: If after a reboot the error persists, you can manually register this file. First make sure the file exists on the PC by searching for it.


1) Go to Start, Run

2) Type “Regsvr32 GanttOCX.ocx” (no quotes)

3) Press the Enter Key


A message should be returned that GanttOCX.ocx has been successfully registered.

prim19408:Does the SDK interface with Primavera Contractor?

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Solution ID: prim19408
Does the SDK interface with Primavera Contractor?
Status: Reviewed
Version(s): 4.1, 5.0, 6.1



Problem: Does Primavera SDK interface with Primavera Contractor?
Problem: Can the Primavera SDK be used with Primavera Contractor?
Fix: Primavera does not support the use of the SDK with Primavera Contractor. 

The only use of the Primavera SDK with Contractor is for integration with Expedition 8.5.  For more information on this, see:


Solution ID: 2001718164510 ”How to link a Project Manager schedule to an version 8.5 Expedition project and import Expedition activities into a Project Manager project.”


DISCLAIMER: Users who implement the SDK with the Contractor database do so at their own risk. Oracle|Primavera Systems Inc. will not be  responsible for any problems or data loss resulting from the use of the SDK with Contractor.  Additionally, most license agreements prohibit the direct modification of Data in the database, and as such, direct modification may void your  warrantee.

prim19431:How to identify which users are using a P3 serial number

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Solution ID: prim19431
How to identify which users are using a P3 serial number
Status: Reviewed
Version(s): 3.x



Problem: How to identify which users are currently using a P3 serial number
Problem: If a user attempts to access P3 when there are no available licenses how can it be determined who is using the license(s)?
Problem: How to show all P3 serial numbers in use.
Fix:  To determine who is using any particular serial number launch ‘Netset’.

  1. Select: Start, Programs, Primavera, Netset and enter the appropriate password (default is “netset”).

  2. From within Netset select: Options, Current users, which will produce the screen below:
     

This displays the list of users who are currently using a P3 serial number.  If you think a user is listed in error, contact one of the listed users to clarify whether that user is still actively using the application, or whether they simply have it open without using it.

prim19434:Can I see licensing information, Global Access and contact as columns in Admin, Users?

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Solution ID: prim19434
Can I see licensing information, Global Access and contact as columns in Admin, Users?
Status: Reviewed
Version(s): 3.x, 4.0, 4.1



Problem: Can I see licensing information, Global Access and contact as columns in Admin, Users?
Problem: License information, Global Access and Contact information are not available as columns in Admin, Users.

Fix: This issue is an existing Enhancement Request. It will be considered for a future release

prim19518:Error: “Licensed named users is less than configured named users” when launching Project Management / Methodology Management

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Solution ID: prim19518
Error: "Licensed named users is less than configured named users" when launching Project Management / Methodology Management
Status: Reviewed
Version(s): 4.1, 5.0, 6.0, 6.1, 6.2, 6.2.1



Problem:

Assign a ’Named User’ License in Project Manager

Problem: When launching Project Management / Methodology Management, the following error occurs:

” Licensed named users is less than configured Named users.  Please use the Users dialog under the Admin menu in to correct the problem.  Please see the readme.txt for more information. “



When trying to close the Users screen, the following message is displayed:



” Project Manager / Project Management - Total Named Users exceeds Licensed maximum users! “



Problem:

Message: ‘Total named users exceed licensed named users’ 

Problem: Logging into Project Manager produces ‘Licensed named users is less than configured Named users’
Problem: Licensed named users is less than configured named users when launching P6 (Project Management 6.0).
Problem: P6 Sample data contains users with assigned licensing.
Fix: See Also:

prim57375 ”Error ’Total Named Users exceeds Licensed maximum users’ on clicking close in the Admin, Users dialogue.” 

Fix: LICENSE NOTE:
This error is generally caused by the number Named Users licenses assigne in the application exceeding the number of Named Users licenses configured in the license file.

Oracle license files (temporary and permanent) now contain unlimited licensing which will resolve most of the root causes of receiving this error message.
To obtain an Oracle Primavera unlimited temporary licnese or pemanent license, please see 
http://licensecodes.oracle.com         Customers are still bound by their purchase agreement to use only the number of licenses purchased under contract.


For futher information on different causes and solutions for this error message see the fix statements below.

Fix:

Cause 1:


When installing P6 and selecting to include sample data, the sample data installer creates 3 sample users (Bruce, Jeff and Chuck) which are assigned Named User licensing for Project Management, Team Member, myPrimavera Projects, myPrimavera Portfolios and myPrimavera Portfolios.  If a license is applied to the database that doesn’t have sufficient Names Users to account for the Sample Users this error will appear when logging in or when going to the  Admin > Users window since the 3 sample users have Named licenses applied by default.


Fix 1:  (See License Note above)


To remove licenses from these default users:



  • Go to the users menu via Admin, Users.

  • Highlight one of the users (Bruce, Chuck, or Jeff) and click on the licensing tab.

  • Remove all checkboxes for each of these users.

Fix:

Cause 2:



The license has concurrent licensing for Project Management and the Admin login has a check mark in the Named User column.


Fix 2:  (See License Note above)



Go to Admin > Users window and place a check mark in the Concurrent User column and remove the one in the Named User column.

Fix: Cause 3:

This message is displayed when the number of  assigned ‘Named User’ licenses contained within the Application license has been exceeded.


To find out the total number of ‘Named User’ licenses availabe in the Application license for Project Manager, go to ‘Help, About Project Manager’.
On the ’Contact’ Tab, look for the line that begins ‘Project Manager’. The Total number of ‘Named User’ licenses contained within the Application license is shown in the ‘NU(n)’ parenthesis.


In the example below, there are 20 named users.


Compare this number to the number of named users assigned access to Project Manager under Admin, Users, Licensing tab.


Fix 3:  (See License Note above)




1. Open Project Management / Methodology Management and choose Admin, Users.

2. Click on the Licensing tab.

3. Highlight each name at the top, and uncheck any unnecessary named user licenses. 

 

4. Choose Close.

Run through the above steps until you no longer receive the message.  If all extra licenses are not unassigned from users, the logged in user will get stuck in Users dialog box until the PM session is ended using Task Manager.

To determine the number of Named licenses available in your database, follow the steps below:


    1. Go to Help, About Project Manager / Primavera.

    2. Click on the System tab.

    3. Scroll down and view the License section (specifically where “NU” (X)) to determine how many named user licenses you have.


For example, if you have 4 Named User licenses for Project Management, there should only be 4 users identified in the Users dialog.



NOTE: If you require more named user licenses, additional licensing  may be purchased by contacting your Primavera sales representative.

Fix:

Cause 4:



An older version of DBConfig.exe was used to apply the license.


Fix 4:



Make sure the DBConfig.exe being used to apply the license matches with your current version of Primavera.
For example: Do not use a DBConfig.exe from 4.1 to apply a license to a 5.0 database.

Fix:

Cause 5:



A new license, that has been loaded into the database, has fewer licenses than were previously assigned.  As a result, the users in the database have licenses assigned that are no longer available.


Fix 5: (See License Note above)



a) Remove the excessive licensing assigned to users via Admin, Users.  If this does not work, then reload the previous license  file (see solution prim18011 ) if possible.  Next, go to Admin, Users and remove the extra licenses from the users.  Load the new license back into the database.


or


b)  If fix step ”a” does not work, it may be necessary to remove the extra licensing via the backend in the database:



Run the following queries on the backend of the database


Note: Backup the database before running any queries.


Delete the assigned licenses from the USERENG table pertaining to the license(s) that you want to remove.  Now the licenses should be removed from the users.  Go back into Project Manager / Project Management and assign the right licenses to users.


SQL users: Log into Query Analyzer as privuser

Oracle users: Log into SQL + as admuser

InterBase users
: Log into ISQL as sysdba



1. Query the USERENG table for all the licenses in use:


    select * from usereng


2. Determine which licenses you want to remove based on your available licenses (Help, About Project Manager / Primavera , System tab has license information ).  Depending on which licenses you want to remove run the following queries:


Note: If you want to do this only for certain users, then find out what the user’s user_id is from the USERS table and add that to the where clause:
         select user_id from users where user_name = ‘user name’


         delete from usereng where db_engine_type = ‘ ‘  OR
         delete from usereng where db_engine_type = ‘ ‘ and user_id = ‘user_id from above query’


Possible values for “db_engine_type” include the following:


PM             Project Manager


PA             Portfolio Analyst
 
TS             Progress Reporter / TeamPlayer / Timesheets ( 4.1 )
 
WU            Primavision Portfolios / myPrimavera Portfolios


WEB_PM    Primavision Projects / myPrimavera Projects
 
WEB_RM    Primavision Resources / myPrimavera Resources


INT_API     Integration API


Note:  Make sure not to remove the row that pertains to the admin superuser PM priviledge.  If you do, you could get locked out of the database.  If that happens, refer to solution prim9123

prim19803:How to assign a Timesheet Approval Manager.

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Solution ID: prim19803
How to assign a Timesheet Approval Manager.
Status: Reviewed
Version(s): 3.5, 3.5.1, 4.0, 4.1



Problem: How to assign a Timesheet Approval Manager.
Fix: Go to the Resources view, Timesheets tab.  Select the option “Uses Timesheets” and the choose a Timesheet Approval Manager from the list of resources.


NOTE: The resource must be linked to a User account which has been assigned a license to use Timesheets.

prim19804:How to change the license from one user profile to another within the database.

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Solution ID: prim19804
How to change the license from one user profile to another within the database.
Status: Reviewed
Version(s): 3.x, 4.0, 4.1



Problem: How to change the license from one user profile to another within the database.
Problem: Unable to change license from one user profile to another when there is only one named user license within Project Management.
Fix:

Run the following statements in Oracle’s SQLPlus or SQL’s Query Analyzer:


For Oracle users, log into the Primavera database as admuser.


For SQL user, connect to the Primavera database as privuser.


Select user_id, user_name from users where prof_id = 12;


user_id user_name


———– ———


25 admin


73 admin1


76 Tim


–This should return all Admin Superusers in the database. The user who is to receive the license should be an admin superuser. Select the appropriate user_id (we will us 慳dmin1?in this example, who has a user_id of

73 (this number will be used later).

We need to know the next available next key value for the usereng table.


Select * from nextkey where key_name = ‘usereng_user_eng_id’;


KEY_NAME KEY_SEQ_NUM


—————————— ———–


usereng_user_eng_id 207


–After running the above statement, look for the KEY_SEQ_NUM value. In this case, it is 207. This means you will need to insert into the USERENG table a USER_ENG_ID higher than the number returned, in this case,

208 (this number will be used later).. This will ensure that no duplicate data is added into the usereng table.

INSERT INTO USERENG (USER_ENG_ID, USER_ID, NAMED_USER_FLAG, DB_ENGINE_TYPE) VALUES (208, 73, ‘Y’, ‘PM’);


–where 208 is from the nextkey table, 73 is from the users table


–where ‘Y’ is for a named user license. If you have concurrent licenses, you will need to replace this with a ‘N’


Then increment the nextkey table, so future inserts do not try to use the number assigned in above insert query 


update nextkey set key_seq_num = 208 where key_name = ‘usereng_user_eng_id’;


–where ‘PM’ is to gain access to Project Management



Then delete the row from the usereng table that references the user who originally had the license.


DELETE USERENG WHERE USER_ID = (SELECT USER_ID FROM USERS WHERE USER_NAME = ‘admin’) AND DB_ENGINE_TYPE = ‘PM’

prim19990:How to load the Primavera Contractor LDF file

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Solution ID: prim19990
How to load the Primavera Contractor LDF file
Status: Reviewed
Version(s): 4.1, 5.0, 6.1



Problem: How do I load my LDF file?
Problem: How do I install Contractor.LDF
Problem: What do I do now that I have my LDF file?
Fact: Contractor is installed and running.
Fact: You have registered the product and received your LDF file.
Fix: For Contractor 6.1


  1. Launch Primavera Contractor


  2. Click on Help – Registration to be presented with this screen.

  3. Click on REGISTRATION FILE


     

  4. When you are prompted for the license file, you MUST click on the down arrow for Files of type:, and choose License Files (*.ldf). 

  5. Browse to your license file, and click “Open”

Fix:


For Contractor 5.0

1.Detach the license file sent via e-mail, remembering the location that the file was saved to.


2.  Start Primavera Contractor.


3.Once the registration dialog appears, click on the License File button at the bottom of the dialog.


 


 


 


Note:You can also access the registration dialog by using the Help, Registration menu option in Primavera Contractor.


4.An Open dialog will ask you to locate the license file on your machine (same file and location as step 1).



 


 


5.Click on the license file, hit the Open button.


 

prim20301:Error when accessing attachments.

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Solution ID: prim20301
Error when accessing attachments.
Status: Reviewed
Version(s): 10.0, 10.1, 11.0, 11.1, 12.0, 12.1, 13.0, 9.0, 9.1



Problem: When attempting to access a file attached to a Contract Management document, the following message displays:

This attachment has been moved or deleted.  Do you want to delete this row?





The attachment displays the ‘Cannot open attachment’ icon:




Problem: Invalid path or filename error when accessing attachments
Problem: Red slash through open Attachment icon
Cause: The Contract Management Web/Application server cannot access the file attached for one of the following reasons:

  • The attached document has been moved or deleted.
     

  • The path to the attached document indicates a directory location to which the Contract Management Web/Application server does not have access.
     

  • The Contract Management service does not have the required Domain User Account login established in the service properties.
     

  • The attachment location directory must consist of UNC mapping if the directory resides on a network share and not directly on the Contract Management Web/Application server machine.
Fix:

The Path indicates where the file existed at the time it was attached.  Verify that the path is accessible from the Contract Management Web/Application server and that the file exists in this location.

For example, in the screen shot below, the license.txt file would need to exist in D:\My Documents\ on the Contract Management  Web/Application server machine to be accessed.


Fix: Contract Management must run as a domain user in order to access UNC paths. 
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