| Solution ID: prim11379 |
| Error: "Serial number mismatch cannot update license." when applying a license |
| Status: Reviewed |
| Version(s): 3.x, 4.0, 4.1 |
| Fact: | An incremental license is a license that adds users and / or function to an existing license. |
| Problem: | Error: “Serial number mismatch cannot update license.” when applying a license |
| Cause: | The license being uploaded is an incremental license and its serial number does not match the existing license. |
| Fix: | The serial number that is already loaded against the database must match the serial number in the incremental file. Ensure that the correct serial number is loaded to the database. |