| Solution ID: prim13210 |
| SureTrak’s Btrieve database engine remains active after ending a Citrix session. |
| Status: Reviewed |
| Version(s): 3.0 |
| Fact: | This was not due to a problem with license concurrence, or the Btrieve Home Directory setting. |
| Fact: | Applies to SureTrak running as a Published Application or via NFUSE |
| Problem: | SureTrak’s Btrieve database engine remains active after ending a Citrix session. |
| Fix: | Change the “Back to Minimal States” setting in the BTI Database Setup Utility to “On”. To allow the same user accounts to Disconnect and Re-connect to the Citrix server successfully, Btrieve must be SET to ‘Minimize on Exit’ which means Btrieve must be set to SHUTDOWN once a SureTrak user ends their SureTrak session. By default, W32MKDE continues to run in the user session after a SureTrak user exits SureTrak - making the session\connection stay ‘active’. To make this change for Btrieve do the following steps: A. On the Citrix Server, go START, RUN, type in W32MKSET on the Citrix Server and set “Back to minimal States if Inactive ” to ON.
B. After making this change, click Save, Exit and OK.C. Shutdown and reboot the Terminal Server OR have all SureTrak users close their session and manually END every W32MKDE.EXE process running on the Server (Task Manager). NOTE: Even with the above setup, when users CLOSE out of SureTrak, they will need to wait 30 seconds before going back in since W32MKDE.EXE takes 30 seconds to shutdown. |
