| Solution ID: prim12574 |
| Exception occurred while attempting to connect to collaboration server |
| Status: Reviewed |
| Version(s): 4.1 |
| Problem: | When logging into Primavision, all of the collaboration related windows give the following error message: An error has occurred |
| Problem: | Within the log file there is a warning: WARN [Session-145] warn: exception=com.imanage.cms.exceptions.base.ProtocolNotSupportedException: Client protocol version is 1.9, Server protocol version is 1.7 |
| Cause: | The section in the instructions in the admin guide called “Applying the Collaboration update for compatibility with myPrimavera 4.1″ was not completed. |
| Fix: | Complete the section in the instructions in the admin guide called “Applying the Collaboration update for compatibility with myPrimavera 4.1″ described below. 1. Stop the iManage Process Manager (impm or impm.exe). If you installed the Process Manager as a service on Windows, open the Services applet, locate the iManage PM service, and stop it. NOTE: Stopping the iManage Process Manager will also stop the Indexer and CMS services. 2. If necessary, insert/mount the myPrimavera web applications CD. 3. Launch the installer according to the collaboration server operating system: Windows: <CD>:\collab\31HFB5\instdata\windows\vm\svr31b5.exe Solaris: <CD>/collab/31/instdata/solaris/vm/svr31b5.bin 4. Select the installation language and review the introduction. 5. Accept the license agreement. 6. When prompted for the existing installation directory, verify that the path listed is correct. If not, click Choose… and select the base installation directory (this directory contains the “worksiteserver” directory). 7. When prompted for a backup directory, you can leave the default directory, type the path to a new directory, or click Choose… and select a backup directory. 8. When the installer is finished, click Done to quit. 9. Delete any temporary files (all files) in the \fxfer directory of your Worksite MP installation. The default location of this directory is c:\worksitemp\<library_name>\fxfer\. 10. Restart the iManage Process Manager (or restart the service on Windows). If CMS and Indexer are not set to Auto-Start, restart them from the Configuration Manager. 11. To verify the upgrade, launch the Configuration Manager, click Help, About…, and scroll to the bottom of the window. The current version should be 3.1.6.2.5.
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